Refund Policy

1. General Refund Policy

At Pay2all & services, we aim to deliver secure and reliable recharge, bill payment, and digital financial services. This refund policy explains the conditions under which refunds will be processed for our services including Mobile/DTH Recharge, Utility Bill Payments, DMT, BBPS, and CMS transactions.

2. Failed Transactions

If your transaction fails due to system error, network issue, or third-party failure:

• Refund will be processed within 24-48 hours automatically
• Amount will be credited back to your original payment source
• You will receive SMS/Email confirmation once refund is completed
• No charges will be deducted for failed transactions

3. Mobile & DTH Recharges

• Successful recharges are non-refundable
• Failed recharges will be refunded within 7 working days
• Recharges made to wrong mobile/DTH numbers are not refundable
• Customers must verify the number before confirming

4. Utility Bill Payments

• Successful bill payments cannot be reversed
• Failed bill payments will be refunded within 7 working days
• Duplicate payments may be refunded after verification with the biller
• Payments made to incorrect consumer accounts are non-refundable

5. Money Transfer (DMT)

• Failed transfers will be refunded within 1-3 working days
• Successful transfers cannot be reversed once processed
• Wrong beneficiary account transfers require bank intervention
• IMPS/NEFT delays will be refunded as per bank timelines

7. Refund Timeline

8. Non-Refundable Items

• Service charges and processing fees
• Successful transactions (Recharge, Bill Payment, Transfer)
• Wrong account details entered by users
• Disputes raised after 24 hours of transaction

9. Requesting a Refund

• Raise a support request within 24 hours of the transaction
• Provide transaction ID and relevant details
• Submit required documents (if any)
• Wait for verification before refund approval

10. Dispute Resolution

• Disputes must be reported within 24 hours of transaction
• Complete transaction details must be provided
• Resolution may take 7-15 working days depending on third-party verification
• Final decision will be shared via SMS/Email

11. Refund Process

12. Important Notes

• Always double-check details before making transactions
• Keep your receipts and transaction IDs safe
• Refunds are processed only to the original payment source
• Bank and UPI processing times may vary beyond our control

13. Contact for Refunds